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Quality


Business Goal

We are itsme: Industrial Technology and Supply for Mechanical and Electrical. We are an independent, technical provider of both Electrical and Mechanical products, services, and solutions, with a specific strength in motion and control applications.

Our 550 dedicated employees in 5 countries help machine building; module building; maintaining (industrial end-users) and industrial installing companies to increase revenue, reduce risk and decrease cost.

With more than 100years of experience, we bring ideas to life and make our customers succeed


Business Management-Process

Our business system will conform to the requirements of ISO 9001 and ISO 27001.
 

Itsme– Habits

Quality derives from our commitment to service and excellence. We are an independent organisation. We respect each other and together support our habits in the way we do business and how we treat each other both internally and externally.

Our habits guide us on how to operate in relation to customers on a day-to-day basis. To enable each other to be successful in this, we value a feedback culture where we encourage giving and receiving feedback.

Communication:  we communicate in a structural manner and in understandable and correct language. 

Discipline: we are committed to appointments, procedures, planning, instructions and time limits.

Integrity: we act in honour and conscience with awareness of the norms and values both of the individual and organisations.
           
Listening: we are capable to extract important messages out of (non)verbal information. We do this by asking questions and by reacting to responses, to ensure alignment.

Open to criticism: we learn lessons from criticism and we are prepared to acknowledge mistakes and shortcomings.

Respect: we are open to feelings and opinions of others and we  treat others with respect.
 
Independence: we are capable to be independent from others and we are capable of making our own choices.

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Sustainability
We stimulate and realise efficient energy use by promoting and self-usage of sustainable product. We offer our customers solutions that stimulate efficient energy use and are supported by ‘green’ product. The key factors of such solutions are energy efficient product as well as efficient use of our processes and that of our customers.
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Partner with itsme
The success of our customers is our main focus. To this extent, we collaborate with partners who offer innovative quality products and brands in the field of switchgear, control technology, motion technology, enclosures and connections, measurement and control, cable and cable systems, lighting, pneumatics, safety and work environment, tools and machinery, fasteners and adhesives.
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Contact
Our customer advisors, technical specialists and logistics experts will gladly assist you personally with your commercial and technical concerns relating to our electrical and mechanical products, services and solutions.
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Company
We support our customers in achieving success through the selection of and implementation of electrical and mechanical components and systems, services and logistics. Together with our technical support we ensure that customers are able to focus on their core activities.
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