On this page we offer you an overview of the latest news and information regarding the impact of the Corona virus. itsme takes the required measures to protect our employees and their families, customers and suppliers. And to continue our services to our customers. Should you have a question, please click on the blue button below.
Wednesday, March 25, 13:55
Corona Supply Chain Update The effects of Corona on availability in the suppy chain
Since the beginning of February, we have been in close contact with our partner suppliers regarding the potential effect of Corona. We have collected up-to-date information about concrete negative consequences for the delivery time of our partner suppliers. You can find this information here. You must log in to our platform for this. Are you already a customer with us? Register immediately and take advantage of the many benefits that this platform offers you.
Registering is easy:
1. Go to the registration page and fill in your details, as you are known to us
2. You will receive an activation email then click on the link (check your SPAM inbox if necessary)
3. You enter a password and you confirm
Are you not yet a customer? We are sure that the upcoming contact will be the start of a valuable partnership! Click here and one of our employees will contact you within 24 hours.
Friday, March 20, 15:13
Customers stay up to date on expected delivery dates based on confirmed availability in the supply chain
We do our best to make it as easy as possible for you. That is why you have access via "MyCenters" to extensive options that simplify your daily work. The unique functionality of MyCenters has developed itsme especially for Machine builders and Industrial end users!
For example, under "Open orders" you can easily view your open orders 24/7, both online and normal orders. Here you can see not only the delivery date you requested, but also the real-time expected delivery date based on confirmed availability in our supply chain. In addition, you can consult all related information directly in your Open Orders overview. And all this information is easy to download and print. You can also subscribe to one or more order updates, so that you are immediately informed of your order (s). Do you want more information? Click here to view the full explanation on our FAQ page.
Wednesday, March 18, 12:41
Our measures to guarantee transport and delivery of your orders
itsme has introduced an escalation model for our own transport, which absorbs the possible absenteeism of our own drivers by our own people. If that is not possible, an experienced courier service linked to the route will be deployed. Our employees remain closely involved in this, so that customers with special access requirements (e.g keys), continue to be supported in their trusted manner. We are in direct contact with our external carriers, who indicate that they still have everything under control.
Wednesday, March 18, 09:44
Share your ideas: we can help each other!
Do you have ideas about how we can support you with, for example, (remote) technical advice, technical training or specific logistics services? Share your ideas with us because we are here to help! itsme offers a platform for the industry and we are happy to share your experiences and suggestions to move forward during this difficult time. Because sharing together is multiplying!
Monday. March 16 - 17:54
Technical Support as usual, even in this challenging situation
Our experienced specialists will of course remain available for your industrial automation challenges, by phone: 076-5782879 or through here. They are happy to assist you in the way you are used from us: practical and result-oriented. On-site support is currently not available, but with tools like video conferencing and TeamViewer, our specialists will guide you through your technical challenges. We are ready!
Monday, March 16 - 14:28
Guaranteed telephone and online accessibility of all our locations
Our motivated employees work in shifts at our branche offices or from home with access to all relevant systems to optimally support our customers, as you are used to from us. All visits, with the exception of goods deliveries, have been canceled and are converted into phone or video meetings. So you can continue to contact your branche office with confidence or please contact us here and one of our employees will contact you as soon as possible.
Monday, March 16 - 12:45
Availability of VMI/2BIN Systems
At the moment, our employees cannot visit you to take up and replenish your stock. Unfortunately, it is also not possible to scan your stock. To avoid a shortage of materials, you can inform us of your stock replenishment and / or buffer stocks, so that we can still take care of your delivery at the desired delivery location. Unloading your 2Bin / VMI cannot be done by our employees. We are happy to support you with a quick turnaround of your stock replenishment: click here and one of our employees will contact you as soon as possible to answer your questions and to take your orders.
Monday, March 16 - 07:23
Distribution of orders
To ensure the continuity of our logistics services, we have made changes to the organisation of our Distribution Center and our Transport so that we perform as you expect from us. We have also made adjustments for the input and monitoring of your orders. Via this new web platform, our customers are also able to enter orders (and quotations) for a range of 1 million electrotechnical and mechanical articles. The platform also provides an overview of all (online and offline) open quotes, open and historical orders, deliveries, and invoices. Are you a customer with us? Then register here. It is important that you enter your email address in accordance with what is known to us.
Sunday, March 15 - 22:14
All products still availableWe have anticipated the potential challenges in the supply chain because of the Corona threat. That is why we have strpngly increased our stock position and made additional agreements with our partner suppliers. That is why we offer you our trusted availability of stocks, combined with the reliable delivery dates for non-stock products, including the proactive management and information support.
Sunday, March 15 - 20:45
itsme Group statementWithin the itsme group we take responsibility for your success. This means, among other things, that we ensure the availability of electrical and mechanical components in your chain. Click here for the measures in the Business Continuity Program that we have introduced to ensure this availability.
Sunday, March 15 - 18:51
itsme Self-Service: real-time insight in all your open orders!The historical and far-reaching measures taken in Europe rightly place our health at the center. We as itsme will do everything we can to support that. The measures are unprecedented and have a major impact on business. We adapt our services to your requirements. You have to deal with important matters and that is why we offer our customers the convenience of quick and real-time insight into the status of all your open orders on this new webplatform. And if you have any questions about any topic, you can always ask them via this portal. The direct link to our CRM system guarantees a quick solution by competent itsme colleagues. So: if you have not yet registered yet, register now and save valuable time.